Admiral Law

About 11 months ago, I bought a car, and needed insurance. I chose the Admiral option, as I had previously had good experiences, and they were a brand that I trusted. It turned out the option I chose involved having what is called a 'Little Box' in my car to monitor me. I am 46, have zero points on my license and am a safe driver. I would 100% not choose this option again.

My Little Box experience has been catastrophic. I paid nearly £1000 for insurance, and I have literally spent multiple hours per month responding to threatening SMS messages (14 in total) and emails from you when my little box has not been working. I took time to set it up, and it was working logging trips. With no changes, I then get a text message. No trips recorded for 14 days, and threats to remove my 'discount'. So I call your call centres, and eventually get through to an agent who effectively tells me to turn it off and on again, and the app too. Logout, log back in again, and then... oh go for a 15-20 minute drive, right now, to test that it is working. If you are looking for guinea pigs to be free testers for your highly flawed new technology, this should be made obvious in advance.

I did have high opinions of Admiral, but now, i would avoid in any circumstance.

I had the same issue again yesterday. Another threatening SMS from Admiral specifying that you would remove my "discount' if i fail to get the device to work again immediately. More calls to the contact centre, sat in my car, restarting the box and the app, going for another 10-15. minute spin to check that it's working. It isn't. Another call, another pointless drive. Still not working. To say it has been irritating is an understatement, I must have wasted 20-30 hours over this useless device over the course of the last 11 months.

I think realistically, this technology needs a year of further in depth testing on non paying guinea pigs, who have time for (are paid for) this nonsense. I do not and have absolutely run out of patience. My insurance with Admiral comes to an end on the 30th Sept, and I am actively looking forward to that date, to not have this constant nagging threat that Admiral are going to charge me extra because the little box is not connecting again, and the threatening text messages are not good for anyone's state of mind.

I would also state, that I have responded to at least 10 Admiral surveys, post call, digital, via the app, all asking for contact from someone to help... Radio silence, so I thought trustpilot, Google Reviews would be a good way to ensure that others don't make the same mistake as me.

For reference, I have got quotes for an alternative provider without any of the littlebox nonsense, with Allianz, which is £250 cheaper than Admiral, which I would very much recommend to anyone. I would 100% not however recommend Admiral #Sadmiral

MORE THAN aren't continuing home contents insurance anymore. You'll be passed over to Admiral who will send a renewal quote when the policy nears it's end.
MORE THAN have charged me £65 past 3 years.
Admiral renewal came through as £121 😂.
Bye 👋, I'll take my custom elsewhere.
Just hoping people will Auto Renew without looking, disgusting behaviour

I've been off and on with admiral over the years due to changes to car insurance renewal quotes. Throughout the times I've been with them, I've always had great customer service and any queries they've been helpful.

This year, I received incredible customer support from a lady called Denise who helped me with my policies, I couldn't fault her attitude to the job, asset to the company. Thank you so much!

Worst service ever

they do not keep their commitments.
Had accident at 12:45 and called them.
Was booked for a 15:20 road side tow truck service at 13:13. They did not keep their word and did not come at 15:20 said will be coming in 45-50 min. They did not keep this booking as well, and said will be there by 18:00. They did not keep their word again and said it will be by another 30 min. I called at 18:42 and was told again another 40min.they didn't come again. Last time driver called at 19:22 and said will be coming at 20:00.