bell-and-buxton-solicitors
Bell & Buxton Solicitors
(4.0)
bell-and-buxton-solicitors
,

The team are award-winning in the fields of Family Law, Private Client, Contentious Probate, Disputed Inheritance, and challenging Wills, and pride themselves on their client-first approach.

Solicitors Address

Address
Telegraph House, 11-15 High St, Sheffield City Centre, Sheffield
Zip/Post Code
S1 2GA
Languages
English

Meet the teams

Robert Johnson
Robert Johnson
Partner

Reviews

All Reviews 4.0google logoGoogle 3.7
Overall Rating
4.0 4 reviews
Oz Hetherington Avatar
Oz Hetherington
24/05/24
Alex and the team were great in handling my Mother-in-Law's Probate matter that had been previously passed around solicitors. Thanks Alex.
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keith best Avatar
keith best
20/02/24
Exceptional service provided by Robert Johnson and his team for a long enduring legal battle
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Sadie Charlton Avatar
Sadie Charlton
07/02/24
Please please avoid this firm at all costs!!
It took over 2 years for a probate case (which they didn’t even finish as we got so fed up with it we ended it unresolved) We experienced months of them ignoring emails for updates, no communication, high staff turnover, and little care or acknowledgment that behind this “case” was a family grieving and waiting for closure on a terrible chapter of our lives.

When I raised a formal complaint I was still ignored, no apology, no explanation of how or why we were being ignored and they were more concerned about protecting themselves. I CC’d in every partner of the firm, so that they were all aware of our terrible experience. Still, no acknowledgement. They just don’t care.

To top it all off, when we received all the paperwork on record it included paperwork of another customer including this persons confidential details.

A terrible firm, with partners at the top who think they are above providing satisfactory customer service and are happy to bill and pay themselves out of the estate while you wait months for an email response. AVOID!!

EDIT: Since posting this review, partners of the firm have contacted me and acknowledged my complaint and validated my experience. I do feel overall the initial poor experience was due to the staff member overseeing our case, who now no longer works at this firm and so I accept their apology. I have been reassured that going forward they will change the way in which they respond to complaints. I appreciate them taking time to meaningfully apologise to me.
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Naila Sabir Avatar
Naila Sabir
08/11/23
I have received a 5* service from Bell and Buxton. Rob and Adam were completely professional, informative and helpful throughout. Definitely recommend this firm.
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