Carr Richards Solicitors

Quite honestly the rudest man I’ve ever experienced. Doesn’t believe it’s his job to give paid advice. Avoid at all costs

I used Carr Richards Solicitors to for my home purchase and despite completing the purchase, they failed to notify the freeholder of the change of ownership which resulted in late fees being incurred for myself for ground rent payments that I was unable to pay as I wasn't the registered owner of the flat on their records. Despite paying Carr Richards over £350 to resolve this at a later date, they failed to do so and had my money sitting their account unused for the bets part of 9 months and ignored all my emails requesting action and an update, ultimately incurring a further £500 worth of late fees and then failing to respond to multiple requests for them to refund me the money they have cost me. Incredibly unresponsive and unhelpful, would not use.

We were highly recommended Carr-Richards from a property developer we purchased our property from.

I am still lost as to exactly what grounds for recommendation there were and if I could rate below 1 star I would.

In 30 years of working with a number of solicitors I have never experienced such poor service.

Phone calls to explain legal proceedings are down to the client to arrange. What we seemed to have paid for was confusing email traffic. As a client I was expected to know the legal system and questions raised on documentation were met with “You will have to sort that out yourself”.

The complaints process is ineffective. No response even when copying in the owners on emails.

I would seriously avoid this solicitor.

Just telephoned initially to get some advice on behalf of my mother.
Now bearing in mind the call was for advice as I have limited knowledge of legal jargon. I found the person I spoke with on the phone abrupt and judgmental. Not open and helpful. This was an immediate no from our point of view.