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Hanne & Co Solicitors

(4.4)

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Сonveyancing

London

Founded in Battersea in 1898 we have a long established reputation for the high quality of our work, our determination and integrity and our commitment to our clients.

Address

112 York Road, Battersea, London, SW11 3RS

Zip/Post Code

SW11 3RS

Languages

English

David Arivo

Partner

Steven Bannell

Partner

Simon Cozier

Partner

Tom Mythen

Partner - Licensed Conveyancer

Buncy Vaghela

Associate

Charlotte Scoffin

Trainee Solicitor

Marnie Stubbs

Trainee Solicitor

Jessica Wain

Trainee Solicitor

All Reviews 4.4

Google 4.4

Overall Rating

4.4 19 reviews

annie k

10/09/24

I was referred internally to Steven Bannell after previously having a good experience with the firm.

Despite knowing all the facts of my property transfer, 1 month after initial contact and monies paid, Steven said he had misunderstood the details of my property transaction and actually could not take on my case.

He was contradictory, defensive and lacked empathy when I followed this up. After some back and forth I did eventually receive a refund of my deposit, but was told I could not be refunded the outstanding amounts for other checks, as he suggested this was due to my own fault.

Unfortunately he would not budge on his position of not being liable or returning the money, so I wrote a formal complaint. The next day I received an email with an apology from Steven and also stating that the outstanding monies owed will be fully refunded to me.

Glad I advocated for myself to get resolution on this matter and would not recommend Steven due to the unnecessary stress and unprofessionalism. In addition to the above issue, I found the work to be sloppy overall; slow replies, questionnaires had contained other clients personal information etc.

Josh Hill

04/09/24

Very efficient and friendly service from Steven and Clara, and I would definitely use them again for future conveyancing.

Nothing went wrong and the purchase was completed as quickly as was possible. Steven was always available and helpful/reassuring on the phone whenever I needed to call. Both Steven and Clara have a high level of customer service skills. The searches were thorough and I felt everything was being done in the safest and most secure way possible. Also, Hanne&Co. systems leave almost no scope for fraud/scams when it comes to high value transactions.

The one improvement that I thought could be made in future would be to be even more clear about items of service which may attract an additional fee for more complex conveyancing transactions. I accrued some additional charges because of the more complex nature of the purchase. This was all very clear in the Terms and Conditions that were sent to me in writing, however, I had just skimmed through this and it hadn't been in the front of my mind.

So maybe a verbal warning so that the potential for extra fees is made as clear as possible would improve the service even more.

pam mason

10/08/24

I recently used Steve Bannell as my solicitor to buy and sell property. I wouldn't hesitate to recommend him, he was friendly, gave good advice and responded quickly during this stressful period. On the rare occasion I couln't get hold of him I was put through to his assistant solicitor who was also helpful. Fees clearly set out from the start and were fair. Thanks Steve

leonora ryle

08/08/24

Safe to say we would not recommend after our recent experience. Having used Hanne & Co previously for a house purchase we confidently instructed them for our sale and purchase this time round however we have had a nightmare with their accounting team. They have made constant errors throughout which have left us with very little confidence anything has been calculated correctly. They initially made a mistake which if we hadn't spotted (and then had to explain the workings out to them) would have left us over £24000 out of pocket... Despite us querying it they insisted they were right until we emailed and explained with screenshots why they had in fact worked it out wrong. They are meant to be the professionals. Then days and days after we had completed they reached out to say they had again got it wrong and we had to pay them an extra £1800 that they had mistakenly paid back to us on completion. Having just moved house we had obviously used any money for furniture and other purchases so being told later they had made yet another error and we had to pay it back was terribly stressful. Ours was a relatively simple purchase and they couldn't calculate the funds correctly so I would avoid them in future

Peter Watson

17/07/24

Hanne & Co acted for me regarding a section 21 eviction notice and provided advice on the existing and new tenancy agreements. Their advice was timely, comprehensive and clearly understandable. I would have no hesitation in recommending them for similar, or indeed any other, matters.

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